FAQ – Frequently asked Questions:
Pocono Bike Rental- Frequently Asked Questions – General information about reservations, cancellations, what to wear, bring and how to prepare. Reservations are required for all our Pocono Bike Rentals, Whitewater Rafting, Hiking, Disc Golf and Outdoor Adventure Tours with or without VIP Shuttle Service. Anyone without prior reservations are subject to availability of Shuttle Vans.
Are pets allowed?
No pets allowed, especially in our Kids Cabooses!!! With prior authorization and extra cleaning/sanitation fees paid in advance there may be exceptions to this rule, if you bring your own pet carrier like a back pack and the dog is well behaved and not let out of the carrier in our shuttle vans. Please call BEFORE booking well in advance of your planned reservation date. Weekends are much harder to accommodate this type of request.
Are there health, fitness and/or weight restrictions?
All of our outdoor adventures require a moderate level of physical fitness. These are participatory sports events that have ever changing trail conditions, river levels and flow, weather and environmental conditions that are beyond our control. These things present challenges to even the most physically fit let alone a couch potato or someone who spends too much time behind a desk, computer screen and/or social media.
As far as rafting, kayaking, tubing or stand-up paddle boarding you must be able to get back into a raft, kayak or tube and back onto a SUP if you should fall out or off them. Having the ability to swim is preferred, but life jackets are issued and required to wear which aid in floatation an for any rescuing efforts necessary by our guide staff, other rafters, kayakers, tubers or other river guests. If you are excessively overweight or out of shape, we can refuse service to anyone we feel is a risk to their own safety, other guests or our guide staff. Also if you have a disability that would prevent you from self-rescue please consider that when making your reservation. You can also let us know at the beginning of the trip or prior to and we can have an awareness of your issues and try to accommodate them safely.
How long is the Bike, Kayak, SUP and or River Tube Rental for?
All mountain bike, kayak, SUP and Tubing rentals are for the day trip/tour and must be returned by the listed time on the page you booked on. If not returned within 2 hours of your reservation ending time slot you will be charged the daily rental rate until it is returned up to 3 days then an additional one time $500 fee will be charged to the credit card on file to replace the bike in our inventory and/or theft charges will be filed with State and/or Local Police. Multi-day rentals are available, please see our Pocono Bike Rentals Specials page!
How do I choose a size that is right for me (male or female) or my child?
Do you offer discounts for large groups?
Youth Groups, Religious, Faith Based, Educational, Charity and Non-Profit Organizations of 50 or more: can receive additional discounts off our Pocono Bike Rentals, Whitewater Rafting, Hiking, Disc Golf and Outdoor Adventure Tours with or without VIP Shuttle Service. Boy Scouts, Youth Organizations, Girl Scouts and Church Groups enjoy our trips year after year; just ask us for references! For more info and our policies and procedures, head on over to the: Group Rates page.
Corporate Organizations: Great Team Building Events for Corporate Sales Forces, added incentives for Wellness Program participation. Cool employee bonuses as a Summer Biking, Hiking, Disc Golf or Whitewater Rafting – Company Trip! For more info and our policies and procedures, head on over to the: Group Rates page.
What to wear and bring with us on our trip?
Biking – What to wear and bring:
- Dress according to the weather, and remember that you will sweat so dress in layers on colder days.
- On hot summer days, wear a T-shirt and shorts or mountain biking attire.
- In cool weather, wear wool or polar fleece covered with a light windbreaker and thermal leggings.
- Low-cut Hiking Footwear or Sneakers are always a must for any weather condition.
- All outdoor sports thermal, waterproof and or water resistant wicking apparel is recommended.
- Water and snacks suggested to bring and any medical supplies.
- NO FLIP FLOPS!!!
Whitewater Rafting, Kayaking, Tubing SUP – Recommended items to bring/wear:
- Bottled water and Lunch; i.e. sandwiches, snacks, drinks. (dry storage will be provided)
- High SPF sunscreen (the sun reflecting off the water increases sun exposure)
- Water shoes, closed toe or strapped sandals. (NO Flip flops they WILL fall off)
- Bathing suit (worn under shorts and a t shirt or similar sports wear)
- In the event of cloudy, rainy and/or cold conditions a windbreaker or rain jacket, fleece and or a wool sweater or technical top. Do not wear cotton clothing in cooler weather!
- NO FLIP FLOPS!!!
Are any of your Adventure Tours dangerous?
Some of the areas explored can be dangerous. It can be slippery, wet and/or difficult so be physically AND clothing wise prepared if exploration is your interest beyond the main trails, bike paths, walkways and rivers. Please advise us and/or your guide of any medical conditions that may affect you during the trip. Trips are usually not cancelled due to weather unless in extreme cases. The outdoor adventure experience can sometimes be dangerous and bringing an experienced guide is always safest.
How early should I arrive for out Adventure Tour?
PLEASE ARRIVE AT LEAST 15-20 MINUTES PRIOR TO YOUR RESERVATION TIME SLOT!!! There are NO REFUNDS for missed or late arrivals and you will need to pay a $60 return shuttle pickup fee. If you are late for your pre-reserved shuttle pickup you will be charged a $60 return shuttle pickup fee and the wait time could be 1-2 hours.
What are your cancellation policies?
Cancellation Policy: All Pocono Bike Rentals, Whitewater Rafting, Hiking, Disc Golf and Outdoor Adventure Tours with or without VIP Shuttle Service are for the day of rental/tour period ONLY. Prices DO NOT include applicable taxes and or same day or custom shuttle fees. You can receive a full refund (minus 20% reservation/cancellation fee) if you purchase the Vacation Insurance during the booking process. If you want to change your reservation to another date and or time there is a $10 per person rebooking fee that will be charged to your credit card once the change is made and accepted. (We may not be able to accommodate reservation changes that conflict with inventory levels on sold out dates and times.)
A stern reminder; bike rentals, shuttle trips, rafting, hiking or disc golf tours run rain or shine and our shuttles leave within 5 minutes of scheduled departure time. Please arrive early and use an app or mapping program on your smartphone to check for construction or accident delays.
Re-scheduling and Re-booking Policy: With adequate notice ONLY due to a medical emergency and/or VALID reason (not weather related), we may be able to switch your reservation to another day, but it is subject to availability. Please note; an additional $10 per person re-booking fee will be applied per; Bike Rental, Rafting, Kayaking, SUP Rentals, Tubing or Disc Golf Tour and/or VIP Shuttle Services.
No credits or refunds will be offered for last minute cancellations, no call no-shows, lost in traffic/construction and/or late arrivals. With all due respect to our shuttle drivers, guides and the other VIP guests, please be on time, which is 15-20 minutes prior to shuttle or bike rental pickup time. By purchasing products and services from our website or over the phone you are agreeing to a contract with us that is bound by law.
Our group cancellation policy: You must cancel at least 30 days prior to your trip (60 during PEAK Season) in order to receive a refund of your deposit minus a 20% processing fee if you purchased the Vacation Insurance during the booking process. We will not refund the cost of the event booking itself meaning your forfeit your entire reservation fee that was paid by check. Exceptions may be made at our discretion and past history dealing with your organization type. For more info and our policies and procedures, head on over to the: Group Rates page.
If you are a no call, no show or don’t adhere to our strict tardiness and cancellation policies and or wish to dispute your charges we will use all the credit reporting tools at our disposal to retrieve our funds. We will report all pertinent information to our Asset Recovery Team and/or Collection Agencies we contract with to retrieve any outstanding and interest bearing debt, collection fees and or settlement offers.
PDF Link to our: PoconoOutdoors.com LLC, Liability Waiver and Model Release Form
What are some other Frequently Asked Questions?
Some of our other Poconos Outdoor Adventures and Activities need to be reserved well in advance and are subject to availability. For more information and to find out how to make a reservation for Whitewater Rafting or Kayaking (as the dam release weekends can sell out quickly), you can contact us daily at: 570-899-0400 or use our contact us form. Same day booking fee of $5/person will apply to all last minute (within 24 hours) reservations at our discretion.
Tell me more about Pocono Bike Rentals and Poconos Outdoors LLC…
Pocono Bike Rentals is centrally located at the heart of the Poconos, in the historic timber and coal industry town of White Haven, PA. Nestled between the newly minted D&L Black Diamond Rail Trail (10 miles) and what’s nationally recognized as a must see while in PA is the Lehigh Gorge Rail Trail (26 miles). Pocono Bike Rentals is at the epicenter of Poconos Biking and has the lowest price and best bike rentals in the Poconos. Alongside the trail you follow the famous Class III+ Lehigh River. Call now to confirm availability and then book online to save money on your Poconos biking adventure: 570-899-0400. (2 person minimum)
For the more adventurous, you can explore other White Haven, Poconos area mountain bike trails with awesome mountaintop climbs leading to bomber single track downhills. Just give us a call to schedule a private VIP guided tour!
Poconos Biking Safety and Trail Edict on the Lehigh Gorge Trail – Presented By: PoconoBikeRental.com
This is a General Safety and Trail Edict Video but specifically we want you to adhere to these rules especially while riding on The Lehigh Gorge Trail in the Lehigh Gorge State Park, White Haven, PA. We hope you enjoy this brief summary of safety and trail edict while biking or hiking on the Lehigh Gorge Trail in the Poconos. Pocono biking in the Lehigh Gorge Trail System is unlike any other biking experience in the world! What awaits you is a class 3 pristine whitewater rafting river along side a smooth surfaced rail trail that sits deep inside a forest covered gorge created millions of years ago. It offers spectacular waterfalls, beautiful plants, trees and animals unique to the Poconos and this region of the world.
Our user friendly mountain bike rental fleet includes bikes for everyone. We have comfortable bikes with wide forgiving seats, multiple speeds and upright easy to steer handlebars. We have an awesome assortment of kids bikes at the best bike rental prices in the Poconos! We also have extras like waist packs, day packs, first aid kits and GoPro Camera Rentals! Stay tuned for more Lehigh Gorge and Hickory Run State Park, White Haven, PA Poconos Outdoor Adventures videos by subscribing to our YouTube channel!
Trips run rain or shine. No cancellations or refunds without purchasing Vacation Insurance during the booking process.
