Thank you for your advanced reservation and patronage.
We look forward to meeting you and providing you with the best and most affordable mountain biking and or whitewater rafting experience in the Poconos!
Your transaction has been completed, and a receipt for your reservation will be emailed to you from PayPal immediately. (Check for it shortly if you don’t receive it please call us at 570-899-5025 only after you have checked your spam folder.) You may log into your pay pal account (if you have one) at www.paypal.com/us to view details of this transaction or to contact them for further assistance. Thank you again and have a great day biking, whitewater rafting or hiking with us!
Remember you can also pre-order lunch from the famous Antonio’s Pizza and Subs and we will have it ready and waiting for you when you arrive! Call us at 570-899-5025. Their Facebook page is at: Antonio’s Pizza. Call us first to discuss logistics, any special dietary requests and availability. Click here for the PBR/Antonio’s Lunch Deal Menu.
Pre-order drinks and snacks! We have a large selection of Healthy Organic and Kosher; Energy Bars, Snacks, Fruit, Granola, Water, Sports Drinks – Red Bull and Gatorade. For more info check our specials page for more details!
Cancellation Policy: All Mountain Bike Tour Rentals are for the day of rental or tour period ONLY. Prices DO NOT include applicable taxes and or same day or custom shuttle fees. You can receive a full refund (minus 10% reservation fee) if you cancel at least 14 days prior to your reservation date or a 50% refund before 7 days of arrival. We offer NO REFUNDS after the 7th day prior to arrival. A stern reminder; bike rentals, shuttle trips, rafting, hiking or disc golf tours run rain or shine and our shuttles leave within 5 minutes of scheduled departure time. There are NO REFUNDS for missed or late arrivals and you will need to pay a $60 return shuttle pickup fee (total for 1-6ppl). If you wish to dispute the transaction because you were late, missed your shuttle or bike pickup and were denied service please go to: www.PayPal.com and file your dispute there and we work through that process to determine if any refunds are due.
Rescheduling Policy: Within 48 hours of the event and adequate notice, due to an emergency or within reason (not weather related), we may be able to switch your reservation to another day within 24 hours of your original reservation, but it is subject to availability. Please note: an additional $5 per person rescheduling fee may be applied per: bike rental, rafting, hiking or disc golf tour and/or shuttle trip. If however we cannot accommodate you and we make no guarantees of this, we will do our best to credit you for a future return visit good for up to one year from the original reservation date. This new reservation must be made at least 2 weeks in advance and is subject to future availability.
Within 48 hours of the reservation there are ABSOLUTELY no refunds or credits thereafter for either cancellations, no call no-shows or late arrivals. If you, without a phone call, text or email are late for your pre-reserved shuttle pickup you will be charged a $60 return shuttle pickup fee and the wait time could be up to 2 hours. With all due respect to our shuttle drivers, guides and the other VIP guests, please be on time. If you wish to dispute the transaction please go to: www.PayPal.com and file your dispute there.
You have agreed to abide by our terms and conditions surrounding this transaction and for further information you can go to our Frequently Asked Questions page for our protocols and expectations of you as a client of ours.
This customer appreciation video is to thank all our PoconoBikeRental.com guests that mountain biked the Lehigh Gorge Trail System this year with us, we thank you for your patronage. We are eagerly awaiting your return to the beautiful Lehigh Gorge Bike Trail. Come back and see the amazing waterfalls, historic landmarks and maybe try whitewater rafting Lehigh River next time. Call us for more information! This mountain bike trail is considered one of top 100 Rail Trails in America! (*according to traffic stats @ www.railstotrails.org.) Stay tuned for more by subscribing to our YouTube channel!
For the more adventurous, you can explore other White Haven, Poconos area pocono biking trails with killer climbs leading to bomber single track downhills, just give us a call to schedule a private VIP guided tour!
You have to try whitewater rafting on the Lehigh River, or go hiking, and play disc golf at Hickory Run State Park! For more information about these types of tours check out our Pocono Fun page and then give us a call to learn more! We also are a proud member of the Pocono Mountains Visitors Bureau.
If you need a quick guide to the most frequently asked questions or want to learn about our specials. Affordable family fun in the Poconos is what we are all about. Learn more here: Lehigh Gorge Trail Info or the logistics behind the Glen Summit, Rockport or Jim Thorpe VIP Shuttle Service.
For those of you who have a Google account and had the pleasure of taking part in the Pocono Bike Rental experience we appreciate your great Google+ reviews! Our tripadvisor review module has become a useful tool for new customers to quickly document and share their visit to the Poconos, AND the feedback we get from our facebook page is awesome!